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FAQ

FAQ

When should I replace my mattress?

It is recommended to replace your mattress every 8 years as the materials will start to degrade, making the mattress less comfortable to sleep on. Alternatively, if you are experiencing body pains or poor sleep quality, it is recommended to upgrade your mattress as soon as possible.

How do I know which mattress to purchase?

Purchasing a mattress is all about finding the best fit. There are various options and sizes for testing, and our consultants will advise you based on your sleeping habits. Trying the mattress in your usual sleeping position is highly recommended before making a decision.

  • The mattress should conform to your spine’s natural curve to distribute pressure evenly across the body.
  • Everyone’s pressure points are different, and you should test the mattress to observe if your spine remains fairly neutral in your sleeping position.
  • Your spine should not be sagging or curved exaggeratedly in any given direction.

What are the various types of mattresses?

Asian SizesLength (cm)/(Inch)Width (cm)/(Inch)
King 190 / 75" 183 / 72”
Queen 153 / 60”
Super Single 107 / 42”
Single 90 / 36”
Basic Mattresses
Extra Firm
Firm
Plush
Extra Plush

How do I select bedframes?

Buyers should consider the space they have in their bedroom, as well as the size of any existing mattress. Before purchasing, the intended area of the bed should be carefully measured. Bedframe customization is also available.

How can I customize my bedframe?

Depending on your requirements, we offer customization for the length and width of the frame, specific materials and design. Our consultants will provide you with professional advice.

We have a wide range of selection, here are some popular materials:

  • Leather
  • Fabric

What is the expected delivery lead time?

ProductDuration

Mattress

1 Week

Bed Frame

2-3 Weeks

Customized Bed Frame

4 Weeks

How long does the product warranty last?

ProductWarranty

Bed Frame

3 Years

Mattress

10-15 Years*

Germanic Hydrolic Gas Spring

10 Years

*Please consult our professional advisor for your model’s warranty period.

What are the return and exchange policies?

For any return and exchange requests, we will conduct an on-site inspection to verify that the product has manufacturing defects. General wear and tear will not be covered under our return and exchange policy.

Any minimum order value is needed for the free shipment?

The free shipment applies to order value above $50.

For other questions, please do chat us online or leave us a message.