When should I replace my mattress?

It is recommended to replace your mattress every 8 years as the materials will start to degrade, making the mattress less comfortable to sleep on. Alternatively, if you are experiencing body pains or poor sleep quality, it is recommended to upgrade your mattress as soon as possible.

How do I know which mattress to buy?

Purchasing a mattress is all about finding the best fit. There are various models and sizes for testing, and our consultants will advise you based on your sleeping habits. Trying the mattress in your usual sleeping position is highly recommended before making a decision. As a guide:

  1. The mattress should conform to your spine's natural curve to distribute pressure evenly across the body.
  2. Everyone's pressure points are different, and you should test the mattress to observe if your spine remains fairly neutral in your sleeping position.
  3. Your spine should not be sagging or curved exaggeratedly in any given direction.

What are the various types of mattresses and their measurements?

Sizes Length (cm)/(Inch) Width (cm)/(Inch)
King 190 / 75" 182 / 72"
Queen 152 / 60"
Super Single 107 / 42"
Single 92 / 36"
Firmness of Mattresses
Extra Firm
Extra Soft

*Customisation of the size of mattress is available with additional charges.

How do I select a bed frame?

Buyers should consider the space they have in their bedroom, as well as the size of any existing mattress. Before purchasing, the intended area of the bed should be carefully measured. Bed frame customisation is also available.

Am I able to customise my bed frame?

Depending on your requirements, we offer customisation for the length and width of the frame, specific materials and design. Professional advice will be provided by our experienced consultants at our showrooms.

What is the expected delivery lead time?

Product Estimated Delivery Lead Time
Mattress 1 Week
Bed Frame 2-3 Weeks
Customised Bed Frame 4 Weeks

Duration of the product warranty?

1. The warranty period (from the date of purchase) against manufacturing defects for the respective products as follow:

Product Warranty
Mattress 10-15 Years*
Bed Frame 2 Years
Germanic Hydraulic Gas Spring (Used on storage beds) 10 Years

*Dependent on the specific brand/model selected

  1. The warranty period varies according to the models of the purchased product. If the mattress is repaired or replaced, the warranty will be neither renewed nor extended.
  2. The Warranty Period is only applicable at the country of purchase to the first/original purchaser of the Product. The purchaser shall furnish the proof of purchase with the original receipt to us and this warranty is not transferrable.
  3. The warranty only covers defect in workmanship or material. The supplier will repair or replace the damaged parts as well as reserve the right to use other materials in similar quality or replace the mattress by the then current model of comparable value due to discontinuation of supply within the warranty period.
  4. The warranty does not cover mattress fabric and change in softness and recovery time which normally associates with latex or foam over time.

2. It is important to note that the warranty service will automatically become invalid under the following circumstances:

  1. Misuse or negligent use, e.g., sit on the edge of the mattress, stand or jump onto the mattress. Prolong sitting or standing on the edges of the mattress may cause damages to the boarders or frame of the mattress which is not covered by the warranty.
  2. Wilful acts of damage.
  3. Using of the mattress other than for domestic use (e.g., stock keeping, commercial or outdoor activities etc.)
  4. Normal wear and tear e.g., body impression on upholstery within 1.5 inches.
  5. Using an inappropriate bed frame such as wooden slats base or foundation (e.g., insufficient bed frame support).
  6. Problems caused by natural environment e.g., humidity or damage caused by liquid penetration, cleaning, high power vacuum or the use of cleaning agents.
  7. Damage caused by natural disasters e.g., fire, flood, earthquake and etc.
  8. Damage due to repair or removal by unauthorised person.
  9. Damage caused by forcing mattress through a narrow door, elevator, staircase, etc.
  10. Residual of wool caused by electrostatic or usage of high-power vacuum
  11. Personal preferences and requirements e.g., firmness, comfort and odour.
  12. Display set shall be sold in "as is" condition.
  13. The mattress is in any unsanitary condition, e.g., due to blood or bodily fluids, stains, soiling and infestation.

3. Upon any manufacturing defects reported by the purchaser during the Warranty Period, a site inspection shall be conducted subject to payment by the purchaser prior to or during the date of inspection as follow:

  1. the cost of inspection at SGD40 upon each request ("the Inspection Fee"). The said Inspection Fee will be waived if the said defect is within the manufacturing defects and claimable under the Warranty Period.
  2. the cost of transportation for repair shall be borne by the purchaser.

4. Cozy Bedding (Private) Ltd reserves the right to vary and amend any of the above terms and conditions without prior notice and without having to disclose any reason therefore and without any compensation whatsoever.

What is the return and exchange policy?

  1. An on-site inspection may be carried out for valid request (subject to the evaluation of Cozy Bedding (Private) Ltd.), to verify if that there are any manufacturing defects. General wear and tear are not covered under our return and exchange policy.
  2. All successful orders and transactions are non–refundable.

Any minimum order required for free shipment?

Free shipment is strictly within Singapore only with order value of S$50 and above. International shipment fee applies. Email to enquiry@cozybedding.com.sg to check on shipment fee for a specific product.

How to care and maintain the mattress?

Proper maintenance is essential to better protect and maintain the life of your mattress. Some general tips as follow:

  1. Remove the polythene bag before use.
  2. Rotate the position of your mattress every 3 months to equalise body impressions*
    1. For Non-Flip mattress -Turn from Head to Toe
    2. For Flip mattress – Turn from head to toe and flip upside down

    *Body impressions are formed because the quality filling layers conform to your body contour after some time. Please note that less than 1.5 inches compression of upholstery material is considered as normal body impression and not sagging, and therefore not covered by the warranty service.

  3. Avoid using wire mesh, any foundation with weak support and slatted bedframe.
  4. Do not iron clothes or place any heat source on mattress to prevent damage.
  5. Do not stand or jump onto the mattress, sit on the edge, or allow heavy pressure on any particular area of the mattress as it may cause damage to the pad and the spring coils.
  6. Do not wash or dry clean your mattress. To remove stains, gently rub the stained surface immediately with a wet cloth and wait until dry before using.
  7. Always use a mattress protector pad on your mattress to avoid stains and soiling.
  8. Leave your mattress uncovered from bed sheet/cover for several hours each week to keep the internal upholstery layers dry and hygienic.
  9. Keep your mattress dry at all times to maintain the life of a mattress.
  10. Do not place the mattress directly on floor to prevent the moisture from affecting the quality of mattress.